Thursday, October 9, 2008

Focus, Commitment, and Sound Marketing Principles are Key to Online Success

James Lane is very animated—and very entertaining. A native of the UK, CitiGroup brought him to New York to work in banking. Then one day his Wall Street job dried up. He had never had an entrepreneurial experience before, but decided then and there it was time for him to be in more control of his own life. At a StoresOnline presentation, he remembers the presenter saying, “The difference between those who dream of being in business and those who are in business is that those who are in business finally chose one day to start.” That simple statement spurred him on.

“That speaker changed my life,” James says. “I have friends who have dreamed of being in business for 20 years. And they even laughed at me for trying what I’m doing. But there they are, all still drawing a paycheck, and I have three businesses online.”

James got a flyer inviting him to the StoresOnline preview in May 2003. He went to the presentation at Stamford, Connecticut because of the proposition of making money on the Internet. He had seen enough people making money that he thought he’d like to get a piece of that, too. He basically made up his mind at the preview that he wanted an Internet business and went to the workshop with his checkbook in hand. He looks back on that day and laughs because the person next to him had an established, growing business with a strong mail-order base. And he didn’t buy!

“That poor guy probably had more reason to sign up than anybody and he didn’t! Then you realize that many of the people who listen to the presentation and don’t sign up are just stupid,” James says laughingly. James bought his websites after listening to the many marketing techniques presented at the workshop.

“I realized there are many more ways to market on the Internet than with just search engines,” he says. “I was very impressed with the sound marketing principals taught by StoresOnline. They teach a strategy. And I haven’t even used a fraction of the possibility of the options yet.”
James learned so much from the presentation and was so inspired by it that some day he’d like to come back and speak as a guest merchant to show people all the possibilities on the Internet.
Using the advice StoresOnline offered about choosing a product, James chose one that he loves—watches.

“I did what they told me to,” says James. “I brainstormed a list and then used the reverse search to see what kind of interest there might be in those items. It was very sound teaching. And I love watches. I have so much information on that website that it has been linked to information .org sites.”

James chose to specialize in selling Bulova watches—although they weren’t the first product he looked at. With true Wall Street zeal, James started going through the yellow pages and making calls. He made several presentations to watch companies and eventually settled on Bulova. Once his product choice was made, he began voraciously researching Bulova watches.

“We have become a hub for information on the Internet for specific topics. I researched Bulova’s history and rerecorded it for them. I had to contact NASA to get the details of how they began. Their company reps had forgotten, or didn’t know, most of the details of their origins!” James says incredulously.

Then James published his site. It took about a month to make his first sale. But it was when he implemented one of the marketing techniques taught at the StoresOnline workshops—pay-per-click advertising—that traffic really began to flow. “If the first day I published, I had used [this technique] … I would have been selling from the first day. It’s beautiful the way it works.”

Since then, James has become quite adept at tailoring his marketing efforts. He has bid on over 600 terms with the pay-per-click engines. He has also spent quite a bit of time getting his web site to work correctly on the relativity search engines (his site ranks on over 450 search terms). James believes it is certainly worth his time to work with the relativity search engines because the number one place pulls even more than the number one spot on the sponsored listing.
During the whole process, StoresOnline was there.

“I received a lot of encouragement and help from StoresOnline to get the maximum benefit from the web site. It’s a new experience to learn how to promote a product,” James says. “I’m very impressed with the whole game.”

And the future looks bright for James Lane. “My goal is to find 2000 middle-American consumers to buy a watch from me once a year as a gift. Luckily I have a wife who works and pays our bills. Any money I have made from this is sitting in the bank, and I will plow it back into the business to help it grow.”

James wants multiple streams of income, and he hopes they will all be web-related.
“With the cost of stores at StoresOnline, you can afford to have several websites with dedicated brands,” says James, who recently looked into a solution from another provider that would cost him $20,000.

James admits, though, that the first storefront is probably the toughest to get going. “You have to be totally enthusiastic to make it work.” But overall, he calls launching an online business an easy endeavor.

“I’m not a very smart person,” he says modestly. “But I do work hard. The competition clearly doesn’t know what they are doing. There is no reason that 97 percent of Internet business shouldn’t at least cover their hosting fees. But I think there is a reason. Most people believe in the old ‘Field of Dreams’ approach; If you build a website, people will come to it. Then when they find it doesn’t get traffic, they don’t spend the time to make it work. I don’t think you have to be smart to do this. I just think you have to be focused and committed.”

Visit James’s Store Online at http://www.allamericanwatches.com/

Monday, October 6, 2008

StoresOnline Merchants: Don't Keep Your Blog A Secret!

Are you getting traffic to your
StoresOnline website with your blog?

If you have a blog and you want to get the word out about your blog, below is a list of the submission urls, courtesy of http://www.toprankblog.com/, for RSS and blog directories that you can submit your blog or RSS feed to:

2Rss
http://www.2rss.com/index.

5starblogs
http://www.5starblogs.com/

Addyourblog
http://www.addyourblog.com/submit.php

All-Blogs.net (fee or reciprocal)
http://www.all-blogs.net/submit.php

Answers
http://www.answers.com/main/new_blogger.jsp

Aviva fee
http://www.avivadirectory.com/submit.php

Blawg
http://blawg.org/modules.php?name=Web_Links&l_op=AddLink

Blloggs
http://blloggs.com/submit/

Blogarama
http://www.blogarama.com/add-a-site/

Blogbib (fee or reciprocal)
http://www.blogbib.com/submit.php

Blogbunch
http://www.blogbunch.com/suggest/

BlogCatalog
http://www.blogcatalog.com/blogs/submit_blog.html

Blogcode
http://www.blogcode.com/signup.php

Blog-collector
http://www.blog-collector.com/

Blogdigger
http://blogdigger.com/add.jsp

Blogdir
http://www.blogdir.co.uk/

Blog-directory
http://www.blog-directory.org/

Bloggernow
http://www.bloggernow.com/

Blogexplosion
http://www.blogexplosion.com/directory/

Blogflux
http://www.blogflux.com/add.php

Bloggapedia
http://www.bloggapedia.com/

Bloggernity
http://www.bloggernity.com/cgi-bin/add.cgi

Bloghop
http://www.bloghop.com/account/index.htm

Bloghub
http://www.bloghub.com/cgi-bin/add.cgi

Blogintro
http://blogintro.com/submit/

Bloglines
http://www.bloglines.com/

BlogPulse
http://www.blogpulse.com/submit.html

Blogs.com
http://www.blogs.com/submit

Blog-search
http://www.blog-search.com/blog-submission.html

Blogs-collection
http://www.blogs-collection.com/

Blogscholar
http://www.blogscholar.com/

blogville
http://blogville.us/

Blogz
http://www.sarthak.net/blogz/add.php

BoingBoing
http://boingboing.net/suggest.html

BOTW (Blog Directory fee)
http://blogs.botw.org/helpcenter/submitblog.aspx

Bulletize fee
http://www.romow.com/submit.php

Chordata
http://chordata.info/suggest.php

ContentsMatter
http://www.contentsmatter.com/add.php

Crayon
http://www.crayon.net/using/suggest.html

Diarist
http://www.diarist.net/

EatonWeb
http://portal.eatonweb.com/

Feedage
http://www.feedage.com/submit.php

Feedboy
http://www.feedboy.com/addfeed.html?catid=

Feednuts
http://www.feednuts.com/

FeedsFarm
http://www.feedsfarm.com/a.html

Feedza
http://www.feedza.com/submit

FindingBlog
http://findingblog.com/add_blog.php?cat=

FyberSearch
http://www.fybersearch.com/add-url.php

Globeofblogs
http://www.globeofblogs.com/register.php

Gobignetwork
http://www.gobignetwork.com/entrepreneur-blogs/

iBlog (Business Directory fee)
http://www.iblogbusiness.com/add.html

Icerocket
http://www.icerocket.com/c?p=addblog

LSBlogs
http://www.lsblogs.com/howtosubmit.php

NewsGator
http://www.newsgator.com/ngs/subscriber/Folksonomy.aspx

Plazoo
http://www.plazoo.com/en/addrss.asp

Portal.eaton (web fee)
http://portal.eatonweb.com/add.php

Postami fee
http://www.postami.com/rss.finder/submit_feed.php

Pressradar
http://www.pressradar.com/suggest

Rateitall
http://www.rateitall.com/suggest.aspx?WL=0&TopicID=20004

ReadAblog
http://www.readablog.com/AddFeed.aspx

Redtram
http://www.redtram.com/pages/addsource/

Regator
http://regator.com/

Scienceport
http://scienceport.org/index.php

Search4Rss
http://www.search4rss.com/

Small Business (Blog Dir fee)
http://blogsforsmallbusiness.com/directory/add.html

SmallBusiness.com
http://smallbusiness.com/wiki/Weblog_directory_company_blogs

Strategic Board
http://strategicboard.com/?s=h:addblog

Syndic8
http://www.syndic8.com/suggest_start.php

Tailrank
http://www.tailrank.com/import

Technorati
http://www.technorati.com/ping.html

TheVital
http://www.thevital.net/

Today
http://www.today.com/submit-blog

Topix
http://www.topix.net/member/register

TruthLaidBear
http://www.truthlaidbear.com/addtoscan.php

Wilsdomain (reciprocal)
http://www.wilsdomain.com/blogs/wilsdomain9b.php?op=newsubmit

Wingee
http://www.wingee.com/

Yahoo.com
http://add.yahoo.com/fast/help/us/my/cgi_rss_submission

StoresOnline Merchants:
Don't Keep Your Blog A Secret!

Submit your blogs to these sites and get the traffic that your online store deserves.

If you have a blog about your StoresOnline Website, leave a comment so our visitors can learn more about your business. If you don't have a blog yet, visit http://www.blogger.com/ and follow the steps to setting up your own blog in a few minutes. Here's to your blogging success!

Friday, October 3, 2008

StoresOnline: How to Avoid Bad Web Design

Have you ever come across a site that is so irritating to look at that you wish you could blacklist it from the Internet? There are a few sites out there that are just plain repulsive because they are not user friendly, ugly, take too long to load and a variety of other reasons. In order to make a site successful and have high viewer response, there are a few basic web design ideas to avoid like the plague!

Crummy Content
Content is by far one of the most important parts of a website. It can help a business gain traffic as well as increase sales and viewer interest. Ignoring your content is website suicide. This does not mean posting a ton of links instead of tangible articles on your resource page. Create or edit articles and information that is attention getting and newsworthy. Also, do not link every word on your article to an off- or on-page; it is distracting and unnecessary. When writing fresh content, leave the jokes to the comedians. People may not understand your humor and can even be offended by it. This will most certainly drive viewers away from your site.

Terrible Text and Bawdy Backgrounds
After you have some content, do not ruin it by making it unreadable. Avoid fancy scripts, centered text, flashing items and overuse of bold and italics. Pick a script that's easy to read and bold/italicize only what's important like subheads, keywords and focal points. Next pick a background that does not take away from the text. For example, white text on a black background, dark text on a dark background and light colored text on a white background is not appealing and sometimes difficult to read. You want to attract ever type of reader in every age group, therefore keep your text and backgrounds simple and neutral. Confusing text and background combinations highlights chaos and a lack of control. This is not the message you want to send to potential clients.

Keep it Simple
The last thing your business needs is for Internet users to run away from your site for good. Make it easy on yourself and on your viewers by keeping your web design simple with a branded look and salivating content. Solid web design can help your business keep customers searching your content. Remember to just keep it simple.

Find this and other helpful articles at http://www.ezinearticles.com/

Thursday, October 2, 2008

StoresOnline Helps You Find Answers About Online Business

There is so much information online about every possible subject and there are even more websites that will tell you what to do with your time, money, and life in general. We found a website that asked some very common questions about eCommerce and are happy to share the questions and answers with you:

Q: What are the first things to consider when starting up an online business?

A: Find a niche product line that sells well online. Without a niche product, you will have a difficult time seeing success on the Internet- no matter how elegant your store designs and layouts are. Be sure that the products you choose to sell can be sold online. In other words, if you sell an item that costs $10.00 and weighs 80 pounds, the low-value-to-high-weight ratio makes this item more difficult to sell.

Quality online products should have a high value-to-weight ratio (ie. a $30.00 item that weighs only 5 pounds). Conduct product research to find out how many others potentially compete with you and who they are. If you can offer store customers a better price or have the ability to innovate the way in which it’s sold, then you have successfully found a niche product line for yourself and should consider adding those items to your catalog.
Q: What is the biggest challenge in starting up a successful online business?

A: The most challenging aspect of starting and opening an online store is getting customers to know who you are, what you offer and where to find you. It is difficult to get customers to your store if they don’t know about it, you or your products. In other words, marketing is the most challenging part and takes the most time to perfect.

Even if you manage to build a great web store and sell a terrific product, it doesn’t guarantee people will find you online or buy any products unless they know your company name or domain location. Making your store visible to potential buyers means employing tactics that are proven to increase online visitors and conversions. Typically, a well planned search engine optimization and online marketing strategy will be enough to get your store in front of many potential customers looking for what you sell.

Q: What are the most common misconceptions about owning an eBusiness?

A: Most people think that by opening an eBusiness it will make them rich beyond their wildest dreams. Although online commerce can certainly be a profitable venture and has the potential to make you a good amount of money, it doesn’t necessarily mean that it will happen overnight or that certain traditional business and ethical rules don’t apply to online merchants or eRetailers.

Many online store owners have made an honest attempt to be successful at online commerce, yet have failed. Starting any new business, whether online or off, is a lot of work, and great success rarely happens overnight, but if you are patient, and hardworking, it is certainly possible to be a successful eBusiness owner.

Q: Should I buy inventory or use a drop ship supplier when first starting out?

A: When first starting out it is better to use a drop shipper or manufacturer who packages and ships the products for you. There are literally thousands of distributors who are eager for the opportunity to sell more of their products. Drop ship relationships have many advantages over stocking your own inventory. Stocking inventory and making it ready to ship is expensive. It requires upfront investments, a place to store shipments, inventory tracking, shipping labels and could even require extra employees that were not planned for in your eBusiness plan. Having a drop ship supplier take all these burdens and out-of-pocket costs out of your hands can save you time and money when first starting out. In addition, most good drop shippers will use your shipping labels or send the packages with no branding of their own so your customers will not know the difference.

The disadvantages of using a drop shipper are few, but there are some. With a drop ship supplier you can expect a lower profit margin and there may even be a small fee for each shipment. The other disadvantage is you are not running the customer service aspects all yourself and most small drop shippers do not have great customer service to provide. As you can imagine, stocking inventory would give you control over both of these disadvantages and may even provide a higher profit margin. Weigh out your options, look at the pros and cons of each and figure out which way works best for your eBusiness.

Q: Do I need a merchant account or can I just use Paypal and money orders?

A: Online shoppers today like to have choices when buying the things they like from web stores. Rather than limiting your customers to one choice when paying it is better to offer several ways for them to buy. For merchants who are just starting out it may be tempting to go with a free payment option like Paypal rather than investing to get a merchant credit card processing account. Before you decide, it’s best to consider what the fee structures of your options are like and how much per transaction they charge. It may cost more to get a merchant account up and running, but the process will be worth it in the long run as you will probably get more converting customers by offering options.

Having Paypal alone as a payment option has drawbacks that may be difficult to overcome. For instance, they reserve the right to freeze funds, so you may be without your money or unable to accept payments. Paypal doesn’t give you the ability to process orders off your web store. You may wish to manually collect payment information on some orders and you won’t be able to do that with Paypal. You may have to wait longer to get your funds deposited into your bank account. Although the process is easy, it may be a hassle for your customers to register with Paypal before ordering with you. It may also be difficult to setup recurring payments for your customers if that is a requirement with your eBusiness.

The only major drawback to merchants who are starting out with a merchant account may be the initial setup fees along with the recurring monthly fee. Some merchant account providers also require you to buy virtual processing software or a processing machine for your office.

There may be an initial limit on the amount of orders you can process in a month of the amount of money you can accept per month. These limits are typically present until the merchant account provider gets to know you and your business trends.

Some people love Paypal, some people hate it. When it’s all said and done you have decide what works best for your eBusiness. You may also wish to research Google Checkout as a merchant account provider.

Q: How has selling online changed since the Web first began?

A: Electronic commerce first began in the early 1990’s when the Internet first opened to commercial use. The concepts of buying and selling and business combined with computers and the Internet all contributed to the possiblility of eCommerce. Since then much has changed or evolved including the many branches or different forms of online commerce. The biggest change since merchants first began selling online is there wasn’t as much market saturation or competition and it wasn’t as difficult to obtain an easy to online brand or company identity. Now, in addition to the many small online businesses selling online we have large fortune 500 companies like eBay and Amazon to compete with.

The world of eCommerce wouldn’t have been possible without the advances in technology that are now familiar to all online merchants. The expansion of credit card companies, electronic payment gateways, online shopping carts and the places to market your items have all contributed to the growth and evolution of eCommerce. The need to have a secure place to enter payment information has led to new innovations in storefront security and privacy measures. With the development of the Web came more ways to build an online store and more options for store owners who are looking to design a custom shopping environment. Now we have online store builders and complex programs to automate many of the tasks needed during the design, security, marketing and maintenance stages.

Shopping online has also changed from the customer standpoint. Not only has the amount of people shopping online steadily increased so have the ways they shop and buy items of interest. The are more places to choose from with a greater selection of hard to find item and more ways to pay for them. The advances in security also help customers feel more secure when entering their personal information over the Web and buying items electronically. New and innovative things are happening all the time online, it’s no different in the world of eCommerce.

Q: How will selling online change in the future and how can I stay current?

A: One of the best ways to ensure success selling online is to be able to spot trends in the industry and guess where the market you sell in is headed in the future. As shopping online becomes more common and popular among the public, we will see more competition and rivalry and it may get harder to find unique items to sell or unique ways to market those items. Each year we see online sales increase and the number of purchases made are quickly becoming comparable to traditional brick and mortar sales transactions.

Many people like shopping online because it is more convenient and allows them more time to shop around, compare prices and read product reviews. As these trends evolve, we will continue to see enormous amounts of growth within the eBusiness industry. It will be imperative for brick and mortar merchant sellers to keep up with current changes or they may face having to shut down their storefront due to stiff competition online. Not only will brick and mortar merchants have to keep up to stay competitive, but so will online merchants. Store owners can stay current by listening to feedback from their customers and by keeping up with current design, product and marketing trends to attract new ones.

If you are looking for a way to start off with an online business, we recommend that you learn more about StoresOnline Express. If you have other questions or insightful comments about your experience with online business or starting an eCommerce storefront, let us know.

Wednesday, October 1, 2008

StoresOnline Presents Common Web Design FAQs


StoresOnline Merchants often have questions that can best be answered by a StoresOnline Customer Service Representative. However if you have questions about what works online or not, here is a snippet of an article found at that might help answer your questions:

Q: Are Flashy Graphics More Appealing or Quality Text and Descriptions?

A: Content is king, links are queen. Or at least that’s what they say in the world of search marketing. While graphics and flash or other multimedia can add aesthetic quality to your storefront, having well written text and descriptions is definitely more important. Without content, search engines will have a harder time finding and accessing your site.

Search engine meta crawlers recognize text only alternatives and will usually skip past images, flash, Javascript, video or other multimedia. If search engines cannot find and access your pages efficiently your customer will have a harder time finding out you exist. Since getting customers to your store is a vital part to being successful it is better to use as many text alternatives as possible rather than heavy graphics or other forms of multimedia. In addition, unnecessary graphical content can annoy your customers and may slow down the load time of your pages in which case your customer won’t be waiting for the page to load.

Q: What are the costs associated with building an online store or site?

A: This greatly depends on whether you build the store yourself or hire a professional to build it for you. If you design the store yourself, building it will not cost as much. Designers may charge anywhere from a few hundred dollars all the way into the high thousands to build your store. Professional design can certainly help with conversions, but you do not necessarily need the best looking store to make money online (it’s where you show up, not how it looks). On the other hand, your potential market customers may not want to buy from a store that looks less than professional. The cost really does depend on your specific selling and platform needs and the needs of your target market or niche customers.

I have built online stores for less than $500.00 and I have built larger stores that sell for nearly $30,000.00. The one with less value was built on a free open source platform and had little to no built-in search engine friendliness. The higher end store had all the bells and whistles, was custom programmed with custom graphics and came built extremely search engine friendly.

Q: What do potential customers look for once they land on the homepage?

A: Online shoppers who regularly navigate the shoposphere are used to seeing certain elements or design layouts on eCommerce enabled shops. Users who buy Online often are typically more savvy, more aware and better informed about what to expect once they land on a Web store they are thinking of purchasing from. Once a new visitor enters an eCommerce store they automatically become a potential customer of that store. If merchants can provide their visitors with what they expect during their first visit to the homepage, that merchant has a greater chance of turning a potential customer into a new buyer.

Online retail shoppers are really no different than traditional brick and mortar retail shoppers in that they expect to see the same things upon entering a store for the first time, whether Online or not. Brick and mortar consumers want to see a safe and secure shopping environment, names or brands they use, a store that is accessible and easy to shop in, convenience, item displays, price tags, in-stock merchandise, flexible policies related to returns or exchanges and that their questions or concerns will be addressed quickly and efficiently. The same general rules will hold true for consumers who shop Online.

If you have any web design tips that you'd like to share, please leave a comment.

Tuesday, September 30, 2008

StoresOnline Support Team: Merchants Thank S. Jolley

StoresOnline has many Customer Support Representatives that not only offer technical help, but form good relationships with StoresOnline Merchants as well. Here are a couple of examples of how a StoresOnline team member, S. Jolley, has once again shown that StoresOnline Customer Support members are making a positive difference for StoresOnline Merchants:

"S. Jolley is the best. Sadly, it won't be long before he's promoted, and then I won't have access to his thorough knowlegde of StoresOnline. He is definitely VP material. Thanks S. for offering such outstanding personalized help. It's because of people like you that makes StoresOnline Customer Support award winning."

"S. has been an enormous help to me. I cannot praise him enough. He truly has made a fantastic contribution to my site through his continued help, direction, creative additions, hard work, and patience. He has helped me when I get stuck performing a task on my site.

S. is a professional & is patient and thorough in his direction. He walks me through step by step to make sure I understand the format & sees me through a complete process to make sure I have understood the steps before we go on to something else.

Thank you for your outstanding customer service. All the technicians I've worked with have been extremely helpful, but S. has been over the top as he also has a very creative gift which he has shared with me on my site. Sincerely, R. Bennett"

Hey S. Jolley - Thanks for being part of what makes StoresOnline great!

Monday, September 29, 2008

StoresOnline CSRs: Supportive, Helpful, Knowledgeable, & Very Pleasant

"Steve was terrific in helping me to enhance my site. He was knowledgeable, creative, and exceptionally pleasant to work with. Steve really extended himself and surprised me by adding wonderful touches to my home page. He gave me helpful suggestions and clarified some of my dilemma so I could revise the Title Tag, Description Tag & Keyword Tags. He also extended himself by staying after closing to complete his contribution to enhance the design of my home web page. I’m so very pleased with your team. They are supportive, helpful, knowledgeable, and very pleasant to work with. I feel I am getting closer to my goal of soon being ready to submit my site. It is quite a job and could be overwhelming at times, but your team has been a fantastic supportive help to me. I have been recommending your company now and I will absolutely continue to do so. Your customer service is outstanding. Thank you, Sincerely, R. Bennett”

Thursday, September 25, 2008

"Your assistance has been so great..."

This message from a StoresOnline Merchant shows how concern and experience are strengths amongst the StoresOnline Customer Service Team Representatives.

“N.M., I am sorry it took me so long to send you this letter of thanks.Your assistance has been so great. There is no way I could put a value on it, except to say you are very knowledgeable and so willing to help in every way that I have asked. I am sure the improvements you have helped me with, have increased my sales on my store site.

Please pass a copy of this to your management team. They need to be aware of the excellent job you do & how much you are appreciated.

As I have told you before, I classify you as [one] of my friends because of the relationship we have developed working on my site.

Again, THANKS SO MUCH!!!!!

Your friend,

G. Page
Greenville, SC”

StoresOnline Says Thank you B. Payne

StoresOnline Customer Support receives thank you letters from StoresOnline Merchants. Here is a letter that was sent in to the customer service team:

"The purpose of this letter is express my appreciation for all the help that Mr. B. Payne has given me in just two sessions. I have made many assistance calls to StoresOnline and I can say without hesitation that Mr. Payne is head and shoulders above those representatives that I have dealt with to date. He is courteous, very patient, focuses on the problem, and possess excellent communication skills coupled with a great deal of professional knowledge.

For example, many representatives are in a great rush to recommend the tutorials, even though I have indicated that the tutorial did not solve my problem, without first listening and focusing on the problem about which I am calling. Some representatives will give up in their effort to work through the problem. Some will obviously not know what the difficulty is and make up an excuse such as when I could not log onto the FTP program. I was told the system was down when in fact I was entering the incorrect host address.

Mr. Payne does none of the above. In my case, as in the FTP difficulty, it was he who solved the problem by going over the exact steps that I was performing to log onto the system. Similarly, I had many questions regarding the uploading of products utilizing Excel and placing them into categories. Again Mr. Payne stuck with me for an extended period of time and patiently went through the procedures in a clear and straightforward manner, allowing me to make notes and ask many questions.

I would, with all due respect, recommend that Mr. Payne be utilized as a trainer which would greatly enhance the capability of your representatives and I think make many more of us pleased with your assistance program.

Sincerely yours,

T.M.”

It is helpful to receive feedback from StoresOnline Merchants. If you have feedback about the excellent service that you’ve received at StoresOnline, feel free to leave a message on the blog. Thank you.

Tuesday, September 16, 2008

Message From A StoresOnline Merchant

This message was sent in to a StoresOnline Customer Support Representative:

"ML,

You have been of such supreme help to us. Taking the time to write out these instructions has been invaluable. I definitely give this call a "10" on a scale of 1-5. I hope most o the StoresOnline Customer Service Reps are as knowledgeable as you. Please forward [this] to your supervisor. I want them to know how valuable you are to us customers. Thanks for following up with us too regarding the external links. I was so happy to get your phone call yesterday.

Take care and if you see anything else with our site that may be causing us to not get any sales, let us know.

Sincerely,

E.D.

P.S. We finally got a professional logo to go on our site. That might help our sales/visitor ratio out a bit. Check it out when you have time. We'll have it up on Thursday or Friday. YAY!!!"

Does StoresOnline help its merchants who are working on their sites to succeed? The answer is: yes! If you are a StoresOnline Merchant who needs assistance, please feel free to log onto the 24/7 chat support at http://support.myquickresponse.com/ today.

Saturday, September 6, 2008

StoresOnline Support Call


If you are a StoresOnline Merchant who needs help, you know that you can call in for support and get the assistance with your StoresOnline Pro or StoresOnline Express site. A StoresOnline Merchant who we'll call "J", called in and this was his feedback after the support call ended:

"Steven's ranking today should be above excellent, or outstanding. Steven took compassion on me and corrected all of my shipping/ordering rules that had been incorrectly done. He spent the better part of his working day doing this. He was extremely courteous to me, even though his work was very extensive. Hour after hour, he periodically checked back wit hme, and kept me completely informed what he was doing, and consulted with me in great detail of my shipping objectives, so that he could set them up correctly. I truly believe that after his extraordinary programming help today, my website will no longer be undercharging shipping costs to my customers. I wish I had met someone like Steve much sooner than today."

StoresOnline Customer Service Representatives know that there are times when Merchants will need extra assistance. All "J" had to do was call in and ask for the help. The result of this call was a problem fixed and a relationship strengthened. Thanks Steven!

Wednesday, August 20, 2008

TopRankBlog.com & Mr. Lee Odden

If you are looking for information on how to utilize blogs for marketing your site, you need to check out TopRankBlog.com.

Mr. Lee Odden spoke about many great ideas, but one that was most interesting and easy to implement was how bloggers need to interlinking blog postings is one of the best ideas that you can do simply by creating hyperlinks within your blog passes both PageRank and trust credibility in the blog. Mr. Odden says to crosslink the postings with anchor text for more exposure to other pages within your blog which will potentially boost your blog traffic as well.

***Be sure to click here to read more in depth information about Mr. Lee Odden's SES San Jose 2008 Blogging Session***

Saturday, August 16, 2008

Thank You StoresOnline!

Do you have a thank you message for a StoresOnline employee who has helped you in the past? If so, leave a thank you message here.

As A StoresOnline Merchant, What Helpful Tips Do You Have?

If you've been working with StoresOnline and the StoresOnline Pro or Express website building software, please share a helpful tip about the StoresOnline software or about being an online business owner.


What Is Your Favorite StoresOnline Pro or Express Feature?





If you have worked with StoresOnline Pro or StoresOnline Express, tell us more about your favorite feature.






What Do You Think About StoresOnline's Programming Department?

If you are a Merchant or someone who has worked with the StoresOnline Programming Department, tell us about your experience.



Do You Have a StoresOnline Website?


If you have a StoresOnline Website, tell us more about it.



What Is Your Personal Experience with StoresOnline?







What has your personal experience been with StoresOnline?





Tuesday, August 12, 2008

Inspirational Gift Gallery by StoresOnline Merchant Elaine Stephen


Elaine Stephen is a work at home Mom and the Sole Proprietor of the Inspirational Gift Gallery an online store that is dedicated to making the giving of inspirational gifts affordable for every occasion, holiday and event. Visit the Inspirational Gift Gallery at http://storesonline.com/site/inspirationalgift where hundreds of inspirational gifts are on sale every day!

See the original blog post by visiting: http://muib-article-directory.blogspot.com/2008/08/christmas-angel-sachets-gift-box.html

Monday, August 11, 2008

Mari Silva - Helping StoresOnline Merchants One at a Time

I contacted Mari Silva at StoresOnline to ask about how to best resolve any customer concerns that a StoresOnline Merchant might have. She let me know that she is glad when people contact her by phone or email because it gives her a chance to resolve their StoresOnline purchase concerns and get them back on track with their online businesses and their lives.

Common concerns can sometimes escalate due to misunderstandings or fear of the unknown for people who are just starting out with StoresOnline. Mari is a great example of the care and concern customers can expect when dealing with StoresOnline. If you have questions or concerns, contact her today by phone at 801-234-5976.

If you need Customer Support assistance with your StoresOnline Website, please visit http://support.myquickresponse.com/ for 24/7 Customer Support or email help@myquickresponse.com.

Tuesday, August 5, 2008

Tommy & Mary McGuire: Successful StoresOnline Merchants

To make up the decreased sales, Tommy looked around for venues and opportunities to make up what had been lost. It was then that he decided the Internet could be a good avenue to offer his line of products.

Tommy hired a local Web site designer and began to build a nice Web site. After over 500 hours of work on the Web site, it was going to be nothing more than “an online brochure.”

Tommy and Mary realized they were not getting where they wanted to go on their own, so they attended a StoresOnline Preview and then a StoresOnline Workshop.

Tommy emphasizes the difference between his experiences on the internet before and after StoresOnline. “From my experience, trying to start my own…website and talk to the local computer gurus and website builders,” he says, “and wasting money with them, I finally came to the point, you know, I need…real professionals.”

Visit Tommy and Mary's Websites:
http://www.industrialaircompressors.biz/
http://www.airdryers.biz/
http://www.curtisaircompressors.biz/
http://www.hosereels.biz/

For Tommy and Mary's complete StoresOnline Success Story, visit http://www.storesonlinepro.com/store/1710074


Thursday, July 31, 2008

StoresOnline Merchant www.MyCollagenCapsules.com

We found this posting written by the Mom of a StoresOnline Merchant:

Want to make a passive income to help fight the rising costs of living? Why not spend the winter months getting your very own business earning you money from the comfort of your home. My daughter has - check out her website at

www.mycollagencapsules.com/ StoresOnline is the Leader in eCommerce for Small Business.

Entrepreneurs are discovering the advantage of StoresOnline's eCommerce technology.

StoresOnline provides entrepreneurs with a user friendly way to build a website.

The StoresOnline Pro software incorporates customer relationship management, a streamlined, point-and-click environment, and integrated online credit card processing.

With StoresOnline entrepreneurs have complete control and total flexibility over their Internet business.

StoresOnline not only offers you superior website technology, but supports you with:

* 24 hours a day, 7 day a week chat and e-mail customer support

* Extensive online tutorials and tools to assist you with finding your product/s to sell ie: reverse search engine tools and many more!

* Step-by-step CD and DVD training and an on-line Help System to assist customers with the navigation of the StoresOnline software

*Periodic newsletters and blogs, which provide helpful software hints and instructions.

* Experienced customer service personnel

* A customer service feedback and rating system so you have the opportunity evaluate each customer service interaction

* Secure Credit card processor

My daughter has just recently launched her storesonline website:

www.mycollagencapsules.com/
Well here it is - My Collagen Capsules is the easy, completely safe, natural & very effective way to assist in visibly reducing the signs of ageing for both men & woman and for less than a $1 a day! With the ever increasing pollution, damaging sun as well as the stresses and strains of everyday life, it's no wonder our skin seems to age prematurely. A beauty and anti aging treatment for the body inside and out.

We wish this StoresOnline Merchant the best of luck!

If you are a StoresOnline Merchant that wants to post about your StoresOnline Website or tell us about your experience with StoresOnline, please email msilva@storesonline.com - subject line "StoresOnline Merchant Blog Post".

StoresOnline Customer Support

StoresOnline encourages merchants and all online entrepreneurs to do a regular website review to maintain site freshness and usability. Review your online store often and keep track of changes that you make and how those changes affect sales or general site traffic. StoresOnline suggests that you review the following merchant interaction with a StoresOnine Support Representative for tips on the importance of a website review.
















StoresOnline Support - Thank you for contacting StoresOnline.

StoresOnline Merchant Review - hi

StoresOnline Support - How are you doing today?

StoresOnline Merchant Review - hi i'm good thanks

StoresOnline Support - Thats nice to hear.

StoresOnline Support - How may I help you today?

StoresOnline Merchant Review - i added a bunch of categories in my store, how do I make links of these categories appear on the bottom of each page?

StoresOnline Support - Do not worry, Sir. I will help you with this.

StoresOnline Merchant Review - great

StoresOnline Support - Sir, shall I do that for you?

StoresOnline Merchant Review - Sure and then if you can tell me where it's at so i can add to it if necessary

StoresOnline Support - Sure. I will.

StoresOnline Support - Thanks. Please wait.

StoresOnline Merchant Review - wonderful

StoresOnline Support - You are welcome.

StoresOnline Support - Sir, I am still working on it.

StoresOnline Support - Please wait.

StoresOnline Merchant Review - ok

StoresOnline Support - Thanks. :-)

StoresOnline Merchant Review - is everything ok

StoresOnline Support - I am doing it.

StoresOnline Support - So far so good.

StoresOnline Merchant Review - ok great

StoresOnline Merchant Review - thank you

StoresOnline Support - You are welcome.

StoresOnline Support - Thanks for waiting, Sir.

StoresOnline Merchant Review - thank you

StoresOnline Merchant Review - can i preview?

StoresOnline Support - Yes, you can.

StoresOnline Merchant Review - ok great

StoresOnline Support - Thanks.

StoresOnline Merchant Review - looks good thank you

StoresOnline Merchant Review - how do i edit these?

StoresOnline Support - You can edit that by going to the Backgrounds sub-tab in the Pages tab. then double-click on the Default background option.

StoresOnline Merchant Review - ok

StoresOnline Support - Then on the Elements tab at the right hand side.

StoresOnline Merchant Review - ok i see it

StoresOnline Merchant Review - so what all of this added in plain html?

StoresOnline Merchant Review - and that's the only way to add that?

StoresOnline Support - Yes.

StoresOnline Support - Sir, I am having the step by step instruction for doing it.

StoresOnline Support - Shall i send that to you?

StoresOnline Merchant Review - sure, that would be great, and then i have a few more questions
StoresOnline Support - Please go ahead.

StoresOnline Merchant Review - ok

StoresOnline Merchant Review - i have a few products that are the same but come in different sizes, and i don't think i entered it right, i created several products instead of showing the different sizes available

StoresOnline Merchant Review - how do i fix that?

StoresOnline Support - Do not worry, Sir. I will help you with this too.

StoresOnline Merchant Review - wonderful

StoresOnline Support - Sir, may I please know the name of those products?

StoresOnline Support - Thanks.

StoresOnline Support - Please wait.

StoresOnline Merchant Review - ok thanks

StoresOnline Support - You are welcome.

StoresOnline Support - Sir, do you want to enter them as a single product with different sizes.

StoresOnline Support - Am I correct?

StoresOnline Merchant Review - yes please

StoresOnline Merchant Review - the sizes are 75, 100, etc...

StoresOnline Support - Okay.

StoresOnline Support - Please wait.

StoresOnline Merchant Review - ok

StoresOnline Support - Thanks for waiting, Sir.

StoresOnline Merchant Review - thank you

StoresOnline Support - Sir, I have modified the product

StoresOnline Support - Please check it.

StoresOnline Merchant Review - ok let me see

StoresOnline Support - You will have a drop down menu in that product to select its size.

StoresOnline Support - Okay.

StoresOnline Merchant Review - ok great so i can delete the other ones later

StoresOnline Merchant Review - can yo show me how you added the different sizes? i have some other products that need the same thing done

StoresOnline Support - Yes, you can.

StoresOnline Merchant Review - i have some shipping questions

StoresOnline Merchant Review - i would like to publish my site but i'm still waiting for some shipping prices from my supplier, how can i add something that says "email for shipping quote"?

StoresOnline Support - Sir, do you want to show this for some particular products only?

StoresOnline Merchant Review - yes

StoresOnline Merchant Review - I have two products where the shipping is free

StoresOnline Merchant Review - then I have a few products where the shipping is $75

StoresOnline Merchant Review - and then i have a few that I don't know yet

StoresOnline Support - Then you can add this message in the Product summary of that product itself.

StoresOnline Merchant Review - ok... can we start with the free products? I started it but I'm not sure I set it up right.

StoresOnline Support - Yes.

StoresOnline Merchant Review - The Free shipping should go for the following products

StoresOnline Support - Okay.

StoresOnline Support - I will add a free shipping rule for this.

StoresOnline Support - Please wait.

StoresOnline Merchant Review - ok thanks

StoresOnline Support - I have added that rule for you.

StoresOnline Merchant Review - ok how can i check?

StoresOnline Support - You can check that by placing a test order for that product.

StoresOnline Merchant Review - ok let me try thanks

StoresOnline Support - Sure.

StoresOnline Merchant Review - great, it's working, thanks.

StoresOnline Merchant Review - is there a way to eliminate the shipping method choices afterwards

StoresOnline Merchant Review - right now it shows, ups ground, ups 2day, ups overnight

StoresOnline Merchant Review - they shouldn't have the choice to pick

StoresOnline Support - Okay.

StoresOnline Support - I will do that too for you.

StoresOnline Support - Please wait.

StoresOnline Merchant Review - ok great thanks

StoresOnline Support - Sir, I have removed them for you.

StoresOnline Support - Please check that.

StoresOnline Merchant Review - ok one second

StoresOnline Support - Sure.

StoresOnline Merchant Review - it saying : You must select a shipping method.

StoresOnline Merchant Review - Maybe we should have one available that says FREE Shipping?
StoresOnline Support - Okay.

StoresOnline Support - Shall I add one?

StoresOnline Merchant Review - yes please

StoresOnline Support - Thanks.

StoresOnline Support - Sir, I have added that for you.

StoresOnline Merchant Review - ok let me check

StoresOnline Merchant Review - it says UPS ground as the only option and it works

StoresOnline Merchant Review - thanks

StoresOnline Support - You are welcome.

StoresOnline Merchant Review - how do i assign a fixed amount of shipping cost to one product?

StoresOnline Support - I am making the step by step instructions for doing it.

StoresOnline Support - I will email the steps to you so that it will be easier for you to understand and do it. Is that fine with you?

StoresOnline Merchant Review - yes

StoresOnline Support - May I know your email address that you want the email to be send?

StoresOnline Support - Thanks. I will send the steps to this email address.

StoresOnline Merchant Review - great thanks

StoresOnline Support - You are most welcome!

StoresOnline Merchant Review - a few quick questions

StoresOnline Support - Please go ahead.

StoresOnline Merchant Review - when i edit a product and click on description, there is a field that says "tag", what should i write there?

StoresOnline Support - Sir, you can leave that field Blank.

StoresOnline Support - No need to enter any values there.

StoresOnline Merchant Review - what about the "unit' field, is it important to write something there, like "lampshade" or "light"?

StoresOnline Support - Sir, when you enter a value (i.e. boxes, barrels, etc.) in the Units field, that value is then displayed in the cart next to the quantity box.

StoresOnline Merchant Review - oh ok

StoresOnline Merchant Review - i would like to add an alt tag description to my product photos, where is that at? under icon?

StoresOnline Support - No. Sir, you cnnot add an Alt tag for your product images it can be either the Product name or the default text "Click to enlarge the image".

StoresOnline Merchant Review - is the default name, on the name of the jpg, like /files/

StoresOnline Support - No.

StoresOnline Merchant Review - or is it under Edit Product, Product Name

StoresOnline Support - The Product name you gave to the Product.

StoresOnline Support - Yes, under Edit product.

StoresOnline Merchant Review - ok great

StoresOnline Support - Thanks.

StoresOnline Merchant Review - is there an easy way to add the categories you added in the bottom to my left navigation?

StoresOnline Support - Sir, you can add a category tree there.

StoresOnline Support - Shall I do that for you?

StoresOnline Merchant Review - sure thank you

StoresOnline Support - I have added that for you.

StoresOnline Support - Please check it.

StoresOnline Merchant Review - ok let me check

StoresOnline Merchant Review - ok great

StoresOnline Merchant Review - thank you

StoresOnline Merchant Review - you have been very helpful

StoresOnline Merchant Review - is there a way to contact you directly next time?

StoresOnline Support - When you log into chat, you can ask for me.

StoresOnline Support - If I am here, I can assist you.

StoresOnline Merchant Review - StoresOnline Support

StoresOnline Support - Yes.

StoresOnline Merchant Review - I certainly will, thank you

StoresOnline Merchant Review - have a great night

StoresOnline Support - You are welcome.



Wednesday, July 30, 2008

Yahoo Search Marketing Tips

If you haven't explored the world of pay-per-click marketing, StoresOnline suggests that you start with either Google Adwords or Yahoo Search Marketing. Here are a few brief ideas about Yahoo Search Marketing for PPC newbies.

Yahoo Search Marketing allows you to display ads on search results pages when people search for your keywords. You choose the keywords, and you determine how much you will pay for each click. You only pay if someone clicks on your ad and visits your site, and you are in complete control of your keywords, your ad, and your budget.

The first thing you'll need to do when you set up your advertising campaign is choose keywords. Yahoo Search Marketing helps you choose keywords and keyword phrases based on your web site and suggestions you enter. You choose your maximum bid for each keyword, and you can set up different ads for different keywords to improve your targeting. You are in complete control at all times.

One great feature of Yahoo Search Marketing is that it makes local advertising on the Internet very easy and affordable. You can choose geographical areas you want to advertise to, and Yahoo sends your ads only to their visitors in those areas. This means that you will not get clicks from people who can't do business with you; your ads will be targeted to your local area and bring in local visitors who can, and will, use your products or services.

Yahoo Search Marketing has been improving their search platform for quite some time now. The system they have created is somewhat different than Google Adwords, however it does show promise and handles a decent amount of website traffic to make YSM worthwile looking at.

Good luck with your online store and internet business!

Monday, July 28, 2008

What Makes A StoresOnline Success?

Every StoresOnline Success Story has different elements, however there are basic elements of success that you will find with each StoresOnline Entrepreneur. We've highlighted a few of these success elements for you:

Hard Work - Jerry Lillie’s story shows how his hard work paid off on his journey from a corporate layoff to signing that same company on as his distributor.

Determination - Karla with a K compares her first experience with eCommerce as having a skeleton of a successful e-commerce business. “It didn’t have any way to track traffic, to track conversion rate, or really to—it didn’t have a natural connection to any shipper or merchant account solutions. It just didn’t have a lot of things that StoresOnline has.”

Making the Most Out of Life's Unforseen Circumstances - Jeffrey and Deanna Vaughan never imagined that Jeffrey’s debilitating knee injury would be the beginning of a successful e-commerce business.

In Control of Personal Destiny - Sue Anderson made her living as a freelance photographer for over twenty years, but she says that she was starting to burn out. “Freelance photography is wonderful," she admitted, "but it can be very stressful. I finally got to the point where I wanted a change in my life,”...

There are many reasons why a person seeks out an entrepreneurial opportunity - these stories help showcase a few of the elements of success that StoresOnline Merchants possess and continue to nurture as they enjoy their personal successes. Will you be the next StoresOnline Success Story? You won't know unless you try.

Friday, July 25, 2008

Information About StoresOnline's Website Changes Department

Q: What Is the Changes Department's website?

A: The Changes Department website is www.storesonline.com/site/changes

Q: Can a StoresOnline Programmer Complete My Changes For Me?

A: Yes, you can submit a request to the StoresOnline Changes Department to have a programmer make any necessary changes to your site. If you want to make the changes yourself, but are unsure how, we offer exhaustive Help material that can be printed and stored in a binder to create a quick step-by-step guide.

Q: How Do I Get Custom Changes Programmed On My website?

A: If your storefront requires custom changes, go to www.storesonline.com/site/changes and click on the link "Click here to submit your change request" to access the online submission form. Fill out the entire form and submit the information to the Changes Department.

Q: How Long Will It Take To Have The Changes Department Complete My Request?

A: All Changes Orders are completed on a first-come first-served basis. When you submit your request it is reviewed and a quote is generated and sent to you via email. After you approve the quote, the request will go into the programming queue. From this point, it will generally take 5-10 business days (depending on current volume) to complete the programming request.

Tuesday, July 22, 2008

"Very helpful, informative and knowledgeable"

Read the following customer support chat log that shows how StoresOnline Customer Support Representatives assist StoresOnline Merchants in a professional and courteous manner.

-StoresOnline Support- Thank you for contacting Storesonline Storefront Support.
-StoresOnline Support- Hi
-StoresOnline Support- How may I help you?
-Merchant Review- Hey
-Merchant Review- First time here for me.
-StoresOnline Support- Welcome aboard! We're glad that you could come by and experience the chat session!
-StoresOnline Support- Is there anything particular I may offer to assist you with at this moment?
-Merchant Review- Forgot my password.
-StoresOnline Support- let me check this
-StoresOnline Support- Hold please
-Merchant Review- thx.
-StoresOnline Support- Thank you for waiting
-StoresOnline Support- Password has been reset
-StoresOnline Support- You may use the new password now
-Merchant Review- can you send it to my email
-StoresOnline Support- Sure
-StoresOnline Support- Should I send it to your yahoo account?
-Merchant Review- I can get that from here.
-StoresOnline Support- Yes
-Merchant Review- Ok, let me try that one, just a minute.
-StoresOnline Support- sure
-Merchant Review- ok good, I'm back in merchant services. reset my password to something more memorable. Been a few weeks since I've been here.
-StoresOnline Support- Is there anything else I can help you with?
-Merchant Review- Do you know why chat would not work on IE7?
-StoresOnline Support- That is because there are features in our system that is not compatible with the said version of internet browser
-Merchant Review- I had to use firefox instead.
-StoresOnline Support- Yes, that is right
-Merchant Review- Should I use Firefox for communicating with stores online. How about site setup, testing and configuration. Will it work on all browsers once setup?
-StoresOnline Support- Its safe to use firefox instead of IE7
-Merchant Review- So for setup, Firefox is default browser.
-StoresOnline Support- Correct
-Merchant Review- Once in operation, any problems for customers or site visitors using other browser like IE or say Opera?
-StoresOnline Support- The live site will not be affected by this
-Merchant Review- Ok, thank you for your help. Great to communicate with a real person instead of doing everything by myself.
-Merchant Review- Ok, again thank you. Will chat next time I need Help.
-StoresOnline Support- Please contact us if you need any further assistance. We'd love for you to fill out the survey after you click on the "Done" Button. We appreciate your comments and suggestions regarding your recent experience. I hope I have given you excellent service. Thank you and have a lovely day!
-Merchant Review- Ok, I'll do that. Bye.
-StoresOnline Support- Goodbye
-Merchant Review has left the chat.

Customer services is key at StoresOnline. Take a moment to review StoresOnline Merchant Success Stories. Determination, circumstance, opportunity, and the power of choice make StoresOnline Success stories an example to all online business entrepreneurs.

Click Here to Read The Harper's StoresOnline Testimonial

“With StoresOnline, you have an original outlay, but after that, basically, you have everything at your fingertips,” Lee says. “The information is there. You just follow it step-by-step.”

Visit the Harpers’ site at http://www.thetexastamalewarehouse.com/



StoresOnline Customer Support

StoresOnline Customer Support takes the time to ask the right questions and understand the needs of merchants. Here is another merchant chat record to illustrate how StoresOnline customers know they can count on top quality customer support every time they contact StoresOnline:

StoresOnline Support - Welcome to Stores Online Storefront Support! StoresOnline Support - Hi Sir StoresOnline Support - Good to have you here on chat! How may I help you today?
Merchant Review - Hi. I'm trying to activate links and it isn't working
StoresOnline Support - Please clarify the links you are refering on?
Merchant Review - The links are on my product page
Merchant Review - I put in the links but it didn't go to the correct product
Merchant Review - It linked to a blank page
StoresOnline Support - Let me check it on your shoes page.
StoresOnline Support - One moment please
Merchant Review - I unlinked it since it didn't work
StoresOnline Support - may I know the exact page name please?
Merchant Review - which one?
Merchant Review - Product A and BStoresOnline Support - Thanks
StoresOnline Support - Are you referring to the "Price quotes" links"?
Merchant Review - No that is fine.
Merchant Review - The ones in the ( )
StoresOnline Support - Woman’s Product A?
Merchant Review - Yes
StoresOnline Support - May I know the sku # of the products that are on the parenthesis?
Merchant Review - ABC123
StoresOnline Support - How about for the products "Men's Product B"?
Merchant Review - XYZ456
StoresOnline Support - Thank you StoresOnline Support - One moment please
StoresOnline Support - I am testing the links now. Please logout temporary to your storefront.
Merchant Review - I did
StoresOnline Support - Thanks
StoresOnline Support - Thank you for waiting
StoresOnline Support - Please login now, the two links are fixed.
Merchant Review - Ok, I see it.
StoresOnline Support - Thanks
Merchant Review - What was the problem?
StoresOnline Support - The products url was not set up well.
StoresOnline Support - You need to highlight the text then insert the product url at the links so it will work
Merchant Review - I did that.
Merchant Review - But it didn't link to the correct product
StoresOnline Support - I see, possibly the products number is different. In the text tool bar "Click the "Links" ellipsis button then there is a window that will pops up then select products then the product url will show up just copy and paste the products url to make sure that you have pasted the correct products url.
Merchant Review - Is it the chain?
StoresOnline Support - No, the "Links" ellipsis button above the text tool bar.
StoresOnline Support - You can copy and paste the products url there
Merchant Review - Oh, I see it now.
Merchant Review - I've been wondering where the urls were listed
StoresOnline Support - Okay, great
StoresOnline Support - Is there anything else I can help you with?
Merchant Review – YesMerchant Review - There is a product that I have on sale
Merchant Review - But only the product C is on sale
Merchant Review - I don't know how to set that up
Merchant Review - It's on the clearance page
StoresOnline Support - Do you mean the product has a variations and one is on sale?
Merchant Review - yes?
StoresOnline Support - I see,
StoresOnline Support - You'll need to create a variation for that then mark the sale item on the products.
Merchant Review - What kind of variation?
Merchant Review - There already size & color
Merchant Review - Did you see the pages
StoresOnline Support - Hold on.
StoresOnline Support - Is this sku#abcd?
Merchant Review - Yes
StoresOnline Support - Ok. one moment please
StoresOnline Support - Thank you for waiting.
StoresOnline Support - I may suggest you to enter the sale price at the variations.
StoresOnline Support - instead
Merchant Review - Instead of?
StoresOnline Support - at the variations box since theres no sale prices options at the varaitions
Merchant Review - Ok. I'm thinking how that would work. Can you explain more
StoresOnline Support - Go to the products edit
StoresOnline Support - Then click the variations tab
StoresOnline Support - Then edit the "Colors" StoresOnline Support - There are products below, enter the sale prices at the "Prices" field box.
StoresOnline Support - For example =$10.00
StoresOnline Support - Then make a note that the blue products shoe colors are on sales. That is the only possible way
Merchant Review - Ok. I'll try it.
Merchant Review - I think I just figured it out.
Merchant Review - That was it/
StoresOnline Support - You'll need to highlight the single text only at the text tool baar StoresOnline Support - I mean text field box.
Merchant Review - Thanks for the help tonight.

If you need Customer Support, please email help@myquickresponse.comor you can visit the StoresOnline Customer Support Chat page by clicking here.

Wednesday, July 9, 2008

StoresOnline: What is the Truth?

I’ve spent time reading through other blogs about StoresOnline and found that they are missing a lot of critical information. They give the appearance of “personal experience” amidst all the bad language and blame, but there seems to be a lack of personal responsibility to their dreams and to others. They seem to spread their doubt and bad attitude without a true conviction to offer a helping hand or any encouragement or alternative aside from complaining.

Most of those posts reminded me of this famous quote:

What comes out of you when you are squeezed is what is inside you. - Wayne Dyer

StoresOnline may not be the company for everyone, but if you are new to eCommerce, if you need a website building software program that is user friendly, and if you need technical and customer support that is available to you for the life of your website, then StoresOnline may be the company you choose to team up with.

Every person has their own story – If you have read those “truth telling blogs” then I suggest that you balance what they’ve said with testimonials from people who have had success with StoresOnline. When you read testimonials from people who have been on the same road you have and have actually experienced StoresOnline first hand – you will see why they are excited about their new found business and freedom. Click here to go to the StoresOnline Testimonial section.

I am contacting these success story merchants and asking for them to comment of the following items:

1) StoresOnline Merchant’s personal experience with StoresOnline Customer Support

2) Personal website experiences with StoresOnline Pro or StoresOnline Express

3) A StoresOnline Merchant’s personal experience with the StoresOnline Programming Department

4) A StoresOnline Merchant’s favorite feature of StoreOnline Pro or StoresOnline Express software

5) Helpful tips for other StoresOnline Merchants or other online business entrepreneurs

6) A thank you message to a Customer Support Representative or Programmer that has assisted you in the past with a StoresOnline website issue

I want to hear from their experience what made them choose StoresOnline. Keep checking back with this blog and get some balance to the “truth about StoresOnline” that is out there.
Best of luck in your online endeavors.