Tuesday, September 30, 2008

StoresOnline Support Team: Merchants Thank S. Jolley

StoresOnline has many Customer Support Representatives that not only offer technical help, but form good relationships with StoresOnline Merchants as well. Here are a couple of examples of how a StoresOnline team member, S. Jolley, has once again shown that StoresOnline Customer Support members are making a positive difference for StoresOnline Merchants:

"S. Jolley is the best. Sadly, it won't be long before he's promoted, and then I won't have access to his thorough knowlegde of StoresOnline. He is definitely VP material. Thanks S. for offering such outstanding personalized help. It's because of people like you that makes StoresOnline Customer Support award winning."

"S. has been an enormous help to me. I cannot praise him enough. He truly has made a fantastic contribution to my site through his continued help, direction, creative additions, hard work, and patience. He has helped me when I get stuck performing a task on my site.

S. is a professional & is patient and thorough in his direction. He walks me through step by step to make sure I understand the format & sees me through a complete process to make sure I have understood the steps before we go on to something else.

Thank you for your outstanding customer service. All the technicians I've worked with have been extremely helpful, but S. has been over the top as he also has a very creative gift which he has shared with me on my site. Sincerely, R. Bennett"

Hey S. Jolley - Thanks for being part of what makes StoresOnline great!

Monday, September 29, 2008

StoresOnline CSRs: Supportive, Helpful, Knowledgeable, & Very Pleasant

"Steve was terrific in helping me to enhance my site. He was knowledgeable, creative, and exceptionally pleasant to work with. Steve really extended himself and surprised me by adding wonderful touches to my home page. He gave me helpful suggestions and clarified some of my dilemma so I could revise the Title Tag, Description Tag & Keyword Tags. He also extended himself by staying after closing to complete his contribution to enhance the design of my home web page. I’m so very pleased with your team. They are supportive, helpful, knowledgeable, and very pleasant to work with. I feel I am getting closer to my goal of soon being ready to submit my site. It is quite a job and could be overwhelming at times, but your team has been a fantastic supportive help to me. I have been recommending your company now and I will absolutely continue to do so. Your customer service is outstanding. Thank you, Sincerely, R. Bennett”

Thursday, September 25, 2008

"Your assistance has been so great..."

This message from a StoresOnline Merchant shows how concern and experience are strengths amongst the StoresOnline Customer Service Team Representatives.

“N.M., I am sorry it took me so long to send you this letter of thanks.Your assistance has been so great. There is no way I could put a value on it, except to say you are very knowledgeable and so willing to help in every way that I have asked. I am sure the improvements you have helped me with, have increased my sales on my store site.

Please pass a copy of this to your management team. They need to be aware of the excellent job you do & how much you are appreciated.

As I have told you before, I classify you as [one] of my friends because of the relationship we have developed working on my site.

Again, THANKS SO MUCH!!!!!

Your friend,

G. Page
Greenville, SC”

StoresOnline Says Thank you B. Payne

StoresOnline Customer Support receives thank you letters from StoresOnline Merchants. Here is a letter that was sent in to the customer service team:

"The purpose of this letter is express my appreciation for all the help that Mr. B. Payne has given me in just two sessions. I have made many assistance calls to StoresOnline and I can say without hesitation that Mr. Payne is head and shoulders above those representatives that I have dealt with to date. He is courteous, very patient, focuses on the problem, and possess excellent communication skills coupled with a great deal of professional knowledge.

For example, many representatives are in a great rush to recommend the tutorials, even though I have indicated that the tutorial did not solve my problem, without first listening and focusing on the problem about which I am calling. Some representatives will give up in their effort to work through the problem. Some will obviously not know what the difficulty is and make up an excuse such as when I could not log onto the FTP program. I was told the system was down when in fact I was entering the incorrect host address.

Mr. Payne does none of the above. In my case, as in the FTP difficulty, it was he who solved the problem by going over the exact steps that I was performing to log onto the system. Similarly, I had many questions regarding the uploading of products utilizing Excel and placing them into categories. Again Mr. Payne stuck with me for an extended period of time and patiently went through the procedures in a clear and straightforward manner, allowing me to make notes and ask many questions.

I would, with all due respect, recommend that Mr. Payne be utilized as a trainer which would greatly enhance the capability of your representatives and I think make many more of us pleased with your assistance program.

Sincerely yours,


It is helpful to receive feedback from StoresOnline Merchants. If you have feedback about the excellent service that you’ve received at StoresOnline, feel free to leave a message on the blog. Thank you.

Tuesday, September 16, 2008

Message From A StoresOnline Merchant

This message was sent in to a StoresOnline Customer Support Representative:


You have been of such supreme help to us. Taking the time to write out these instructions has been invaluable. I definitely give this call a "10" on a scale of 1-5. I hope most o the StoresOnline Customer Service Reps are as knowledgeable as you. Please forward [this] to your supervisor. I want them to know how valuable you are to us customers. Thanks for following up with us too regarding the external links. I was so happy to get your phone call yesterday.

Take care and if you see anything else with our site that may be causing us to not get any sales, let us know.



P.S. We finally got a professional logo to go on our site. That might help our sales/visitor ratio out a bit. Check it out when you have time. We'll have it up on Thursday or Friday. YAY!!!"

Does StoresOnline help its merchants who are working on their sites to succeed? The answer is: yes! If you are a StoresOnline Merchant who needs assistance, please feel free to log onto the 24/7 chat support at http://support.myquickresponse.com/ today.

Saturday, September 6, 2008

StoresOnline Support Call

If you are a StoresOnline Merchant who needs help, you know that you can call in for support and get the assistance with your StoresOnline Pro or StoresOnline Express site. A StoresOnline Merchant who we'll call "J", called in and this was his feedback after the support call ended:

"Steven's ranking today should be above excellent, or outstanding. Steven took compassion on me and corrected all of my shipping/ordering rules that had been incorrectly done. He spent the better part of his working day doing this. He was extremely courteous to me, even though his work was very extensive. Hour after hour, he periodically checked back wit hme, and kept me completely informed what he was doing, and consulted with me in great detail of my shipping objectives, so that he could set them up correctly. I truly believe that after his extraordinary programming help today, my website will no longer be undercharging shipping costs to my customers. I wish I had met someone like Steve much sooner than today."

StoresOnline Customer Service Representatives know that there are times when Merchants will need extra assistance. All "J" had to do was call in and ask for the help. The result of this call was a problem fixed and a relationship strengthened. Thanks Steven!