Monday, September 29, 2008

StoresOnline CSRs: Supportive, Helpful, Knowledgeable, & Very Pleasant

"Steve was terrific in helping me to enhance my site. He was knowledgeable, creative, and exceptionally pleasant to work with. Steve really extended himself and surprised me by adding wonderful touches to my home page. He gave me helpful suggestions and clarified some of my dilemma so I could revise the Title Tag, Description Tag & Keyword Tags. He also extended himself by staying after closing to complete his contribution to enhance the design of my home web page. I’m so very pleased with your team. They are supportive, helpful, knowledgeable, and very pleasant to work with. I feel I am getting closer to my goal of soon being ready to submit my site. It is quite a job and could be overwhelming at times, but your team has been a fantastic supportive help to me. I have been recommending your company now and I will absolutely continue to do so. Your customer service is outstanding. Thank you, Sincerely, R. Bennett”

7 comments:

Alyce B said...

I always get great service from online chat. So convenient and helpful. Thanks!

David H. said...

Anne B on chat was very helpful and nice. I'm also very impressed with myquickresponse.com. They're always on top of my questions and get back to me quickly, just like their name :)

Mary G. said...

Used the online chat today and it was very fast response, great Job !!!!

Martha said...

Anne was very heplfull got me back on track Martha

Stacey & Nico Gonzalez said...

I also get very great service with the online chat with whatever questions I have about my website. It is nice to know when I have a question, I can get on my computer and talk to someone who can help me out. I would like to say they are also knowledge as well :)

Froggie said...

Do you know what drives me crazy about normal online chats with businesses? You begin chatting and then you wait 3 minutes for a rep and then the is like a 3 minute lag between every response from the rep. It drives me nuts, I almost prefer to being placed on hold while calling.

I've yet to get a lag with StoresOnline chat! Thumbs up for that! My time is valuable and I am thrilled to have a rep who can give me their sole attention and is not juggling me between 5 other chatters all at the same time.

Mark S said...

I have spoken with Steve at Storesonline too and there must be only one Steve there because the guy I spoke to matches this description perfectly. He was beyond patient. I know nothing about computers and am just getting started with my website but this guy treated me like he really cared about my success. It must feel good to help people like me achieve their dreams.
Thanks Steve, and all your co-workers too!